maintenance
What is maintenance?
The definition
Maintaining a SaaS isn’t waiting for the outage. It’s a rhythm: fixing, applying security updates, monitoring, and moving the roadmap forward. You buy it in days per month, with a written response time.
Why it matters to you
A product without maintenance loses its security before it loses its customers.
A monthly plan costs less than an emergency call-out billed at full price.
The response time matters as much as the number of days.
A real-life example
An app hadn’t received a security update in eighteen months. Nothing had broken, and that is exactly what made the situation dangerous.
And in your case? ?
Thirty minutes on a video call to look at your product and tell you what we think.