black box
What is a black box?
The definition
A product becomes a black box when nobody knows what’s inside anymore: no documentation, no tests, one developer who knew. It runs, but every change is a gamble and every go-live is a source of dread.
Why it matters to you
The risk isn’t the outage: it’s not being able to fix it.
You open a black box by mapping it, not by throwing it away.
The documentation written during the takeover is what prevents a relapse.
A real-life example
An app took payments every day and nobody had dared touch it for eight months. Three days of reading code were enough to write the takeover plan.
And in your case? ?
Thirty minutes on a video call to look at your product and tell you what we think.